Bulk / institutional orders
A proforma invoice may be issued with the agreed order specification, currency, payment schedule and beneficiary details. Any advance/balance structure is governed by the quotation or invoice for that specific order.
Bank fees & currency conversion
Sending-bank, intermediary-bank, receiving-bank or currency-conversion fees can affect the amount received. Follow the payment instructions on your invoice and ensure the required invoice amount is settled according to the agreed terms.
Payment confirmation
A transfer receipt or payment screenshot is useful for reference, but it does not replace cleared-funds confirmation where bank settlement is still pending.
Refunds
Any approved refund is handled according to the applicable Robeorra Returns, Refunds & Exchanges policy and the payment method or commercial terms used for the order.