Privacy Policy — Robeorra

1. Information We Collect

We collect the following types of information when you use our services:

• Name, email address, and phone number
• Institution or organization name
• Shipping and billing address
• Order details and customization preferences
• Payment status only (no credit card data stored)
• Technical data such as IP address, browser type, and device information
• Communication data via email or WhatsApp

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Create invoices and manage payments
• Communicate with you about your orders and customization details
• Improve website performance and user experience
• Comply with legal obligations and export regulations

3. Cookies & Tracking

We use cookies and similar tracking technologies for:

• Website performance optimization
• Remembering your preferences and settings
• Traffic analysis and understanding user behavior

You can disable cookies in your browser settings at any time. Please note that some features may not function properly without cookies.

4. Third-Party Services

We work with trusted third-party service providers to deliver our services:

• Shipping carriers: DHL, FedEx, UPS
• Payment processors: PayPal, Stripe, and banking institutions
• Analytics: Google Analytics
• Communication: WhatsApp Business

All third-party providers are required to protect your information and use it only for the purposes we specify.

5. Data Protection & Security

We take data security seriously and implement the following measures:

• SSL encryption on our website to protect data in transit
• Restricted access to customer data on a need-to-know basis
• No credit card data stored on our servers
• Secure payment gateways for all transactions

6. International Buyers

If you are located outside of India, please be aware that your data may be processed and stored in countries other than your own. By using our services, you consent to the transfer of your information to these locations.

7. Your Rights

You have the following rights regarding your personal data:

• Request access to your data
• Request correction of inaccurate information
• Request deletion of your data where legally allowed
• Opt-out of marketing communications
• Withdraw consent for cookies and tracking

To exercise any of these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill your orders and provide after-sales service
• Resolve disputes and enforce our agreements
• Comply with tax and regulatory requirements

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Updates to Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us: