Express International Courier
Often suitable for samples, smaller consignments and time-sensitive institutional orders. Available carrier options can include DHL, FedEx, UPS or Aramex depending on route and serviceability.
FASTER / TRACKEDShipping & Delivery
SHIPPING & DELIVERY
Delivery planning starts before the cartons leave our facility.
For ceremonial orders, the delivery date matters as much as the product. Robeorra separates production, packing and transit so customers can understand exactly what stage their order is in and what still depends on the carrier, customs or destination.
ORDER TO DELIVERY
Six stages, one clear delivery journey.
Your order does not become “in transit” until production, quality review and packing are complete.
1
Order Confirmed
Product, quantity, colours, sizes, accessories, commercial terms and required date are confirmed.
2
Production
The order is manufactured according to the approved specification and production plan.
3
Quality & Packing
Finished items are checked, packed and carton information is finalized.
4
Shipping Confirmed
Final freight, service level and dispatch details are confirmed from the packed shipment.
5
Carrier Handover
The shipment is handed to the selected courier or logistics provider and tracking is generated.
6
Transit & Delivery
The carrier moves the shipment through transit, customs and final delivery to the destination.
SHIPPING OPTIONS
The route is selected around urgency, shipment size and destination.
No single shipping method is automatically best for every ceremonial order.
Commercial Bulk Shipment
For larger consignments, freight is reviewed against carton dimensions, chargeable weight, destination, delivery window and the available commercial route.
LARGER BULK ORDERSSample / Prototype Shipment
Samples and approval prototypes may use a different shipping route from the final bulk order because the package size, value and urgency are different.
SAMPLE REVIEWTIMING
Production time and transit time are two different clocks.
We do not publish one universal delivery promise because product complexity, season, destination, customs and carrier network conditions can all affect the final schedule.
Production timeline
Starts after the order is commercially confirmed and any required specification, artwork, colour, size or sample approval is complete.
- ✓Standard and custom products can require different production periods.
- ✓Large quantities or special materials can require additional planning.
- ✓The confirmed quotation/order communication is the reference for your production schedule.
Transit timeline
Begins after carrier handover. The transit estimate depends on the service booked and is not the same as a guaranteed delivery date.
- ✓Customs checks and local delivery conditions can affect arrival.
- ✓Remote-area service or address corrections can add time.
- ✓For fixed ceremony dates, build a practical buffer into the order plan.
HOW SHIPPING IS QUOTED
Freight is based on the shipment we are actually sending.
Destination
Country, city and postcode or postal code.
Order quantity
Total garments and accessories moving in the shipment.
Carton size & weight
Physical and volumetric weight can both affect carrier charges.
Service level
Urgency and available carrier service for the destination.
DELIVERY POLICY
Important responsibilities after dispatch.
Clear expectations help prevent avoidable delivery problems.
Delivery address
The customer is responsible for providing a complete, accurate and carrier-serviceable address, including postcode, contact name and reachable phone number where required.
Customs & documents
We provide the commercial shipment documents applicable to the selected export route. Destination authorities or carriers may request additional information from the importer or receiver.
Duties & taxes
Import duties, taxes and local charges are not assumed to be included. They are included only when the confirmed quotation or commercial terms explicitly say so.
Tracking
Tracking or shipment-reference details are shared after carrier handover. Carrier scans and updates control the in-transit tracking timeline.
Partial shipments
If a project is intentionally split across more than one shipment, the dispatch plan and any additional freight implications should be confirmed before shipment.
Delivery acceptance
On receipt, check carton count and visible condition. If a carton appears damaged or missing, note it with the carrier and contact Robeorra promptly with photos and shipment details.
DELAYS, CUSTOMS & FIXED EVENT DATES
Some delivery risks sit outside the factory.
We plan production and dispatch carefully, but international delivery can also depend on carriers, customs authorities, destination infrastructure and receiver response.
Carrier or customs delay
If a shipment is delayed after dispatch, we can assist with available shipment documents and carrier coordination. Final movement and customs release remain subject to the relevant carrier and authorities.
Urgent ceremonies
If the order is tied to a graduation, performance or fixed ceremony date, tell us the required delivery date before order confirmation. We will review production and logistics together rather than treating the transit estimate as a guarantee.
Shipping terms
The responsibilities for freight, duties, insurance, import clearance and final delivery are governed by the specific quotation/order terms. Do not assume a particular Incoterm or duty treatment unless it is written in the confirmed commercial documents.
FREQUENT QUESTIONS
Before you place the order.
Is shipping included in the Regalia Builder estimate?
No. The builder shows the product-program estimate. Shipping is quoted separately after destination and shipment details are available.
Can you guarantee a delivery date?
We can confirm a production and shipping plan, but carrier transit and customs movement can be affected by factors outside manufacturing control. For fixed ceremony dates, we recommend confirming the order with sufficient buffer.
Which courier will you use?
The carrier is selected according to destination, shipment size, serviceability and the agreed delivery requirement. Express options can include DHL, FedEx, UPS or Aramex where available.
Are duties and taxes included?
Only if your confirmed quotation or commercial terms explicitly state that they are included. Otherwise, destination duties, taxes or local import charges may be payable by the importer or receiver.
What happens if a carton is missing or damaged?
Report the issue promptly, retain the packaging where possible, note visible damage with the carrier and send Robeorra the shipment reference, carton details and clear photos so the case can be reviewed.
Can one order be delivered in separate shipments?
Yes, where commercially and operationally agreed. Any split-shipment plan and its freight implications should be confirmed before dispatch.
NEED A SHIPPING REVIEW?
Send the destination, quantity and required delivery date.
For the most useful answer, include country, city/postcode, product type, approximate quantity and your target delivery date.