Shipping policy
Shipping Policy
Last updated: September 16, 2026
At Robeorra™, we ship ceremonial apparel and accessories to customers and institutions in India and internationally.
This Shipping Policy explains how orders are processed, shipped, delivered, and handled for international destinations.
1. Where We Ship
We currently offer shipping to selected destinations worldwide.
Available shipping destinations may vary depending on the product, order size, destination, shipping carrier, and applicable import or customs requirements.
If your country is available at checkout, you can place an order using the shipping options provided.
If your country is not available at checkout, please contact us at:
For distributors and international export enquiries:
2. Order Processing & Handling Time
Orders are normally processed after successful payment and order confirmation.
Standard products generally require processing before being handed over to the shipping carrier.
Estimated handling/processing time:3–5 business days
Custom, personalized, embroidered, bulk, institutional, and made-to-order products may require additional production time.
The applicable production or processing timeline may be communicated separately for custom or bulk orders.
Orders placed on weekends or non-business days may begin processing on the next business day.
Robeorra operates 6 days a week.
3. Shipping & Transit Time
Delivery time consists of:
Processing/handling time + carrier transit time.
Estimated transit times vary depending on the destination and shipping method selected at checkout.
Typical transit times may vary based on the shipping service, destination country, customs clearance, carrier operations, and other circumstances outside our control.
The estimated delivery date shown at checkout, where available, should be considered the most relevant estimate for your order.
Shipping estimates are not guaranteed unless a specific delivery commitment is expressly stated for your order.
4. Shipping Methods
Depending on the destination and availability, we may offer shipping through international or local delivery carriers.
Available shipping methods may include standard and express services.
The available shipping options and applicable charges will be displayed during checkout.
Carrier availability may vary by destination, package size, weight, product type, and order value.
5. Shipping Charges
Shipping charges are calculated based on factors such as:
- Destination country
- Delivery address
- Package weight
- Package dimensions
- Number of products
- Shipping method
- Carrier charges
- Applicable handling or logistics charges
The shipping charge applicable to your order will be displayed at checkout where available.
Shipping charges shown at checkout may differ between products and destinations.
6. International Shipping
Robeorra ships orders internationally from India.
International shipments may be subject to customs clearance procedures in the destination country.
International delivery times can be affected by customs processing, local regulations, carrier delays, documentation requirements, and other circumstances outside Robeorra's control.
For cross-border shipments, customs duties and import taxes should not be assumed to be included in the shipping charge unless specifically stated at checkout. Google also distinguishes shipping costs from destination-country duties and import taxes when shipping across borders.
7. Customs Duties, Import Taxes & Other Charges
Customers are responsible for understanding and paying any applicable charges imposed by the destination country, unless otherwise expressly stated at checkout.
These charges may include:
- Customs duties
- Import taxes
- VAT/GST
- Brokerage fees
- Customs clearance fees
- Local handling charges
- Other government or carrier charges
These charges are generally determined by the destination country's authorities or carrier and are outside Robeorra's control.
Robeorra cannot guarantee the amount of customs duties or import taxes that may be charged.
8. Customs Clearance
Customers are responsible for providing accurate shipping and contact information and cooperating with customs or carrier requests when necessary.
Customs authorities may request additional information or documentation before releasing a shipment.
If a shipment is delayed because the customer does not provide required information or fails to pay applicable customs or import charges, Robeorra may not be responsible for the resulting delay.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully review your:
- Name
- Street address
- City
- State/Province
- Postal/ZIP code
- Country
- Phone number
- Email address
Robeorra is not responsible for delivery failures, delays, additional shipping charges, or returned shipments caused by incorrect or incomplete information supplied by the customer.
If you notice an incorrect address after placing an order, contact us immediately at:
We will make reasonable efforts to assist, but address changes may not be possible once an order has been dispatched.
10. Tracking
Where tracking is available, tracking information may be provided after the order has been handed over to the shipping carrier.
Tracking information may take some time to become active after shipment.
Customers should use the tracking information provided to monitor the shipment's progress.
11. Delivery Delays
Estimated delivery dates are estimates and may be affected by circumstances outside our reasonable control.
Possible causes of delay include:
- Customs clearance
- Carrier delays
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Incorrect address information
- Customs documentation
- Import restrictions
- Government actions
- High shipping volumes
- Events beyond our reasonable control
Robeorra will make reasonable efforts to assist customers with delayed shipments.
12. Lost or Missing Shipments
If tracking indicates that a shipment has been delivered but you have not received it, please contact us as soon as possible.
We may work with the shipping carrier to investigate the shipment.
For shipments that appear to be lost in transit, we may work with the carrier to determine the appropriate resolution, subject to the carrier's procedures and applicable terms.
13. Damaged Shipments
If your order arrives visibly damaged, please document the condition of the package and products with photographs.
Contact us at:
within 7 days of delivery, where possible.
Please provide:
- Order number
- Photographs of the outer packaging
- Photographs of the damaged product
- Description of the damage
We may require additional information to assist with a carrier claim or determine an appropriate resolution.
14. Custom & Made-to-Order Products
Custom, personalized, embroidered, specially sized, specially colored, institutional, and bulk orders may require additional production time.
The estimated production timeline for such orders may be communicated separately before production begins.
Once production has started, changes to customization details may not be possible.
Shipping time begins after the applicable production and handling process has been completed and the order has been handed over to the carrier.
15. Bulk, Institutional & Distributor Orders
Bulk orders for schools, universities, churches, choirs, organizations, distributors, resellers, and other institutions may be shipped under separate commercial arrangements.
Shipping charges, production timelines, delivery schedules, payment terms, and carrier arrangements for such orders may be agreed separately in writing.
For distributor and export enquiries:
16. Multiple Products in One Order
If an order contains multiple products with different processing or production times, the order may be shipped together or in multiple shipments depending on product availability and fulfillment requirements.
Additional shipments may have separate tracking information.
Where applicable, any additional shipping arrangements will be communicated to the customer.
17. Refused or Undeliverable Shipments
If a customer refuses delivery or a shipment becomes undeliverable because of an incorrect address, failure to complete customs clearance, failure to pay applicable charges, or other customer-related circumstances, the shipment may be returned to the sender.
In such circumstances, any eligible refund may be reduced by applicable:
- Original shipping charges
- Return shipping charges
- Customs or carrier charges
- Duties or taxes
- Other non-refundable logistics costs
Any refund will remain subject to our Return & Refund Policy and applicable law.
18. Shipping Restrictions
Certain products, destinations, or shipping services may be subject to restrictions imposed by carriers, customs authorities, or applicable laws.
We reserve the right to cancel or decline shipment to a destination where shipment is not reasonably possible or legally permitted.
If an order cannot be shipped for such reasons after payment has been received, we will contact the customer regarding the available resolution.
19. Delivery Estimates & Google Shopping
Shipping costs and delivery estimates displayed on our website and checkout may be used to support product listings and advertising services.
Where Robeorra uses Google Merchant Center or related Google services, shipping information provided to Google will be maintained to reasonably match the shipping costs and delivery information offered to customers on our website. Google requires merchants to provide accurate shipping cost and delivery information for applicable Shopping/free-listing destinations.
20. Contact Us
For questions regarding shipping or delivery, please contact:
Robeorra™
Nexora International Exports
C-1/83, Yamuna Vihar
North East Delhi, Delhi 110053
India
Sales:
sales@robeorra.com
Distributors & Export:
export@robeorra.com
Business Hours:
Open 6 days a week