Terms of service

Welcome to Robeorraâ„¢. By accessing or purchasing from our website, you agree to comply with the following Terms and Conditions. Please read them carefully before placing an order.

1. General

  • This website is owned and operated by Robeorraâ„¢ .

  • By using our website, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent/guardian.

  • We reserve the right to update or modify these Terms at any time without prior notice.

2. Products & Customization

  • All robes, accessories, and products are described as accurately as possible. However, slight variations in color, fabric, or embroidery may occur due to screen display and production processes.

  • Custom orders are produced based on the approved design and specifications provided by the customer. Once production has started, no major changes or cancellations will be accepted.

3. Pricing & Payments

  • All prices listed on the website are in [currency, e.g., USD/INR] and may be subject to change without prior notice.

  • We accept secure payments via PayPal, Credit/Debit Cards (Visa, MasterCard, Amex, etc.), Bank Transfer (SWIFT/TT), and Letter of Credit (LC for large institutional orders).

  • For bulk/custom orders, we generally require 50% advance payment at the time of order confirmation, and the remaining 50% before dispatch.

  • All payments must be cleared before shipment.

4. Shipping & Delivery

  • We ship worldwide using reliable courier and logistics partners.

  • Delivery timelines vary depending on the order size and destination. Estimated delivery details will be shared at the time of confirmation.

  • Customers are responsible for providing accurate shipping information. Robeorraâ„¢ is not liable for delays or losses due to incorrect details provided by the buyer.

  • Any customs duties, taxes, or import charges applicable in the buyer’s country will be borne by the customer.

5. Returns, Refunds & Exchanges

  • Due to the custom-made nature of our products, we do not accept returns or exchanges unless the product is defective or damaged.

  • Any issues must be reported within 7 days of receiving the order, along with supporting photos.

  • Approved refunds (if applicable) will be processed within 7–14 working days through the original payment method.

6. Intellectual Property

  • All content, images, logos, designs, and trademarks displayed on this website are the property of Robeorraâ„¢ No part of the website or its content may be copied, reproduced, or used without prior written permission.

7. Limitation of Liability

  • Robeoraâ„¢ will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

  • Our liability is strictly limited to the value of the purchased product.

8. Privacy & Data Protection

  • We value your privacy. All personal data collected (name, email, address, payment details) is used only for order processing and customer service.

  • We do not sell or share your information with third parties except as required for shipping or payment processing.

  • For more details, please refer to our Privacy Policy.

9. Governing Law & Jurisdiction

  • These Terms and Conditions are governed by the laws of India.

  • In case of disputes, the courts of Delhi, India will have exclusive jurisdiction.

10. Contact Us

For any queries regarding these Terms & Conditions, please contact us at:

Email: [your business email]
Phone: [your phone number]