Terms of service

Terms of Service

Last updated: September 16, 2026

Welcome to Robeorra™. These Terms of Service govern your access to and use of the Robeorra website, online store, products, services, and related features.

By accessing our website or placing an order, you agree to be bound by these Terms of Service and our applicable policies, including our Return & Refund Policy, Privacy Policy, and Shipping Policy.

If you do not agree with these terms, please do not use our website or place an order.

1. About Robeorra

Robeorra™ is a ceremonial apparel brand offering graduation gowns, caps, tassels, choir robes, stoles, cassocks, surplices, accessories, and related ceremonial products.

Robeorra operates under its registered business entity:

Nexora International Exports

Registered Address:
C-1/83, Yamuna Vihar
North East Delhi, Delhi 110053
India

Sales: sales@robeorra.com
Distributors & Export: export@robeorra.com

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorized access to our website, systems, accounts, or databases.
Interfere with the operation or security of the website.
Copy, reproduce, distribute, or commercially exploit our website content without permission.
Use our website to submit false, misleading, or fraudulent information.
Place orders using payment methods that you are not authorized to use.

We reserve the right to refuse service, restrict access, or cancel transactions where we reasonably believe that fraudulent, abusive, unlawful, or unauthorized activity has occurred.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, specifications, and pricing displayed on our website are accurate and current.

However:

Colors may appear slightly different depending on your monitor, device, or screen settings.
Minor variations may occur due to fabric characteristics, manufacturing processes, lighting, and photography.
Product measurements may have reasonable manufacturing tolerances.
Product availability may change without notice.

Images shown on our website are intended to represent the products as accurately as reasonably possible and may not always reflect every minor variation in the actual product.

4. Pricing

All product prices displayed on our website are subject to change without prior notice.

Prices may not include applicable:

Shipping charges
Customs duties
Import taxes
VAT/GST
Brokerage or clearance charges
Other destination-country fees

The applicable charges will be displayed at checkout where supported.

We reserve the right to correct pricing, product information, or promotional errors. If an order has been placed using an obvious pricing or listing error, we may contact you regarding the error and may cancel the order and issue an appropriate refund where applicable.

5. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is not considered finally accepted until we have confirmed the order and, where applicable, received the required payment.

We reserve the right to:

Accept or decline an order.
Limit quantities.
Cancel an order.
Request additional information.
Correct errors in product or pricing information.

If we cancel an order after payment has been received, we will process an applicable refund to the original payment method, subject to applicable law and our policies.

6. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This may include:

Full name
Billing address
Shipping address
Email address
Telephone number
Product selections
Sizes
Colors
Customization details

Robeorra is not responsible for delays, failed deliveries, additional shipping costs, or other issues resulting from incorrect or incomplete information supplied by the customer.

7. Custom, Personalized & Made-to-Order Products

Certain Robeorra products may be manufactured or customized according to customer specifications.

This may include:

Custom colors
Custom sizing
Custom embroidery
Logos
Personalized stoles
Institutional designs
Custom choir robes
Custom graduation apparel
Bulk or made-to-order products

Once production has started, customization changes or cancellations may not be possible.

Customers are responsible for reviewing and approving customization details, including artwork, logos, names, colors, sizes, quantities, and other specifications before production.

Where customer approval is required, production may be based on the specifications approved by the customer.

Custom and personalized products are generally subject to the exclusions described in our Return & Refund Policy.

8. Bulk, Institutional & Distributor Orders

Orders placed by schools, universities, churches, choirs, organizations, distributors, resellers, or other commercial customers may be subject to separate quotation, payment, production, shipping, and return terms.

Where separate written commercial terms have been agreed for an order, those terms may apply in addition to these Terms of Service.

For distributor and export enquiries, please contact:

export@robeorra.com

9. Payment

We accept payment methods made available through our online checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers. We do not directly control the systems of those third-party providers.

If a payment is declined, reversed, disputed, or otherwise not successfully completed, we may suspend or cancel the associated order.

10. Shipping and Delivery

Shipping times and costs vary depending on the destination, shipping method, product availability, production requirements, and carrier.

Estimated delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

Customs clearance
Import procedures
Carrier delays
Weather
Public holidays
Incorrect address information
Customs documentation
Events outside our reasonable control

International customers may be responsible for customs duties, import taxes, VAT/GST, brokerage fees, and other charges imposed by the destination country.

For complete information, please refer to our Shipping Policy.

11. Returns and Refunds

Returns, refunds, exchanges, cancellations, and defective-product claims are governed by our Return & Refund Policy.

By placing an order, you acknowledge that custom, personalized, made-to-order, and certain bulk products may have different return and cancellation conditions.

Please review the Return & Refund Policy before purchasing.

12. Intellectual Property

All content appearing on the Robeorra website, including but not limited to:

Logos
Brand names
Product photographs
Product designs
Graphics
Text
Product descriptions
Videos
Website layouts
Marketing materials
Illustrations
Icons

is owned by or licensed to Robeorra/Nexora International Exports and is protected by applicable intellectual-property laws.

The Robeorra™ name, logo, branding, designs, photographs, and other proprietary materials may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

13. Customer-Submitted Content

If you submit or provide content to us for an order or customization, such as:

Logos
Names
Artwork
Designs
Images
Text
Institutional branding

you represent that you have the necessary rights or authorization to provide that material for use in fulfilling your order.

You are responsible for ensuring that submitted material does not unlawfully infringe the rights of another person or organization.

We may refuse customization requests involving material that we reasonably believe may violate applicable law or third-party rights.

14. Third-Party Services

Our website may use third-party services and technologies, including payment providers, shipping carriers, analytics services, advertising platforms, and other ecommerce or technology providers.

These third parties may operate under their own terms and privacy policies.

Your use of third-party services may therefore be subject to the applicable terms and policies of those providers.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

Available
Uninterrupted
Error-free
Secure
Free from viruses or other harmful components

We may temporarily suspend, modify, update, or discontinue portions of the website for maintenance, security, technical, or business reasons.

16. Errors and Corrections

Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to:

Product information
Pricing
Availability
Shipping information
Promotions
Product specifications

We reserve the right to correct errors and update information at any time.

17. Prohibited Activities

You agree not to use our website or services to:

Violate applicable laws or regulations.
Commit fraud or facilitate fraudulent transactions.
Attempt unauthorized access to our systems.
Introduce malicious code or harmful software.
Scrape, copy, or reproduce website content for unauthorized commercial use.
Misuse promotional offers.
Interfere with the security or operation of the website.
Impersonate another person or organization.

18. Limitation of Liability

To the extent permitted by applicable law, Robeorra/Nexora International Exports will not be responsible for losses arising from circumstances outside our reasonable control, including carrier delays, customs delays, incorrect customer information, payment-provider issues, or events beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

19. Events Beyond Our Control

We are not responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Fire
Flood
Epidemics or pandemics
War or civil unrest
Government actions
Transportation disruption
Carrier disruption
Customs delays
Labor disputes
Internet or infrastructure failures
Other events beyond our reasonable control

We will make reasonable efforts to minimize the effect of such events where practicable.

20. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and process personal information.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

21. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with the revised “Last updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

22. Governing Law

These Terms of Service are governed by the applicable laws of India, without prejudice to any mandatory consumer protection rights that may apply to customers in their country or jurisdiction.

Any dispute will be subject to the applicable jurisdiction and dispute-resolution requirements under applicable law.

23. Contact Information

For questions regarding these Terms of Service, please contact us:

Robeorra™
Nexora International Exports